MY2NDBORN

Support

My2ndBorn is a self-guided daily support app. These steps resolve the most common issues.

Battle or journey not loading

Check your connection, return to Battle Hub, and start the check-in again. If the issue continues, close and reopen the app, then sign in again from Profile → Account.

Progress is not syncing

Confirm that you are signed in from Profile → Account, then reopen Journey. Saved battles and progress load after the connection succeeds.

Subscription help

Open Profile → Subscription and choose Restore Purchases if an active plan is not showing. To change or cancel a subscription, use your App Store or Google Play subscription settings.

Reminders

Manage daily, streak, and SOS reminders in Profile → Reminders. Your phone must also allow notifications for My2ndBorn in system settings.

Account deletion and privacy

In the app, go to Profile → Account → Delete Account. This permanently removes your account-linked journey, progress, assessments, and notification tokens. Read the Privacy Policy for details.

Urgent safety

Emergency SOS in My2ndBorn is a self-guided grounding exercise, not emergency support. If you are in immediate danger or may harm yourself or someone else, contact local emergency services or a qualified crisis professional now.